You may have noticed recently that there has been an increase in the number of emails being placed in your spam folder (the junk email folder in Outlook). This means that Gmail’s spam filtering mechanisms are working properly. The volume of spam cannot be controlled by either Google or JCU. Spam can be a harmless but annoying occurrence, or more importantly a mechanism to deliver a malicious attempt to trick the recipient into providing personal information (i.e.passwords, financial access codes, SSN, birth dates etc.).
The following are some tips for dealing with spam:
1. Check your spam folder (junk folder in Outlook) on a regular basis – occasionally the spam filters place a legitimate email in the spam folder. Gmail allows you to teach it which emails are spam and which are not spam.
Please click on the following links for instructions on how to “teach” Gmail to detect spam, or to stop it from flagging legitimate email.
For legitimate email marked as spam: http://support.google.com/
For spam not being caught by the spam filter: http://support.google.com/
2. Never open an email unless you know the sender, and if you happen to accidentally open a questionable email, never click on any images or enclosed links. Delete the message immediately.
3. Finally, do not worry about messages in the spam folder. Spam is an unfortunate by-product of our electronic age and a spam/junk email folder with many messages is a positive indication that Gmail is doing its job!
If you have any questions or concerns, please call the ITS Helpdesk at: 216.397.3005.