May 28, 2020 ALL

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JCU Zoom Users Must Upgrade to Zoom 5.0 by May 30

All JCU Zoom users must upgrade to the new Zoom 5.0 by May 30 in order to maintain the ability to join Zoom meetings.

Please see the following press release from Zoom regarding version 5.0: https://zoom.us/docs/en-us/zoom-v5-0.html

Updating to Zoom 5.0
To upgrade Zoom manually, click on your profile picture in the top-right hand corner of your Zoom desktop client and select “Check for Updates.”

– Important: If you get an error “Contact your Zoom administrator because updates are disabled”. Follow the steps below:

Step 1. Make sure your Global Protect VPN client is connected. The icon on your taskbar will be colored.

Step 2. Locate and open ‘Software Center’ by typing the word ‘software’ (without quotes) into your windows search bar or start menu, then press Enter.

Step 3. Click on Zoom application

Step 4. Click Install. The update might take a few minutes and your computer might automatically restart.

More instructions and guides are available on our Zoom page: https://jcu.edu/its/services/email-and-collaboration/zoom

Get Help – If you have any questions or need guidance:
* For immediate assistance, please call the ITS Service Desk 216-397-3005
* Submit a Zoom Help request at helpdesk.jcu.edu