November 22, 2016 STAFF/STU

WordPress Forms File Upload Issue

IMC has come across an issue with Gravity Forms. Currently the file upload option does not allow users to upload any documents. Some have may have experienced this and saw this message after attaching a file on a form: ‘ FAILED (Temporary file could not be moved.)

We are working quickly to resolve the issue. But we ask that please take note if any of your forms currently have an option to upload files. You may choose to hide those fields and simply add in a message asking people to email in their files. Instructions on how to do that are here: https://inside.jcu.edu/wp-content/uploads/2016/11/How-to-hide-a-field-in-Gravity-Forms.pdf 

However other functionality of our website’s forms continues to work. If need you any help feel free to contact Hiba Anwer at x4198 or hanwer@jcu.edu.

Thank you for patience!

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