March 28, 2019 ALL

TechQual: 2019 Information Technology Survey

As Information Technology Services (ITS) plans for the future, we want to understand the perceptions and expectations held by our campus community so that we can provide the resources and services you need to be successful. To achieve this goal, we have partnered with the Higher Education TechQual+ Project ( to conduct regular surveys to evaluate your satisfaction with technology at John Carroll University (JCU)

Today, March 28th, you will receive an email with a personal link to a technology survey called “TechQual: 2019 Information Technology Survey.” This survey link will be available for two weeks and will take approximately 10 minutes for you to complete. Your honest feedback will help us evaluate where we need to direct our resources in order to provide the best service possible.

All responses to the survey will be confidential, and no personally identifying information will be available as we analyze the survey data. The information you submit will remain anonymous and is protected by the Higher Education TechQual+ privacy policy.

Individuals who complete this assessment in its entirety will be entered into a drawing to win one of 5 Beats Headphones. Winners will be informed by email on or about April 12th, 2019.

Please contact the JCU Service Desk at 216.397.3005 or if you have any questions or concern.

Thank you in advance for participating in this survey.


Jim Burke
Chief Information Officer