In November, ITS made the transition to a new ticketing system for tracking requests from the JCU Community. As a result, you will now receive email notifications for any open requests from email@example.com, under the name “ITS Service Desk”. It’s important to read these messages and respond promptly as this is our primary form of communication.
Additionally, with the new system, we have opened up a Self-Service Client Portal which can be found at servicedesk.jcu.edu. Here you can see any open tickets you have and their current status/notes, open a new request, and view instructional documentation for various IT related topics. Please check out this new tool and remember to look out for communications from IT regarding your open tickets.