Today: ITS New Ticketing Tool: Teamdynamix
In November, ITS made the transition to a new ticketing system for tracking requests from the JCU Community. As a result, you will now receive email notifications for any open requests from teamdynamix@jcu.edu, under the name “ITS Service Desk”. It’s important to read these messages and respond promptly as this is our primary form of communication.
Additionally, with the new system, we have opened up a Self-Service Client Portal which can be found at servicedesk.jcu.edu. Here you can see any open tickets you have and their current status/notes, open a new request, and view instructional documentation for various IT related topics. Please check out this new tool and remember to look out for communications from IT regarding your open tickets.
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JCU News
- John Carroll University Appoints New Vice President for Finance and Administration
- John Carroll Named to The Princeton Review’s “Best in the Midwest” List
- London Fletcher to be Honored at John Carroll-Mount Union Football Game
- John Carroll University Begins Year-Long Celebration Of 100 Years of Collegiate Athletics
- Skylight Financial Group Named the 2019 Boler Partner of the Year
JCU Sports
- Brinks, Gerborg, and Lumley Named Cobalt Golf All-America Scholars via GCAA
- Katie Suszynski Honored as the OAC's 2024 Chris Wenzler Award Winner
- Women's Basketball Garners Special Mention on WBCA Academic Team Honor Roll
- Women's Lacrosse Garners IWLCA Academic Honor Squad Status, 4 Named to Honor Roll
- John Carroll Garners No. 19 Ranking in Preseason D3football.com Top 25
