March 4, 2024 FAC/STAFF

Facilities New Work Order System

JCU Facilities has a new work order system called HeroHQ by OperationsHero.

You can access it by going to

Please save this link or you can go to and click on the “Enter a Work Order Button” to get there.

Please disregard any saved links to the previous work order system.

If you would like training on how to enter requests into the new work order system, you can check out this 8-minute video:

If you have any questions or concerns, please reach out to Jeremy Johnston at